Frequently Asked Questions About Online Rentals


Everything you need to know about renting your tuxedo or suit online.


Getting Started with the Rental Process

How does the rental process work on your website?


  1. Begin your browsing experience in the Styles Section. When you find a tuxedo or suit you like, click the Customize button to transfer it into Build a Tux.
  2. Build a Tux allows you to customize your ensemble with many different and colorful accessories. Once you have built a look unique to you, create an account and save it to Event Manager.
  3. Event Manager is your placeholder for the ensembles you create and a convenient tool for organizing your event. See more information below.
  4. Once you are finished in Event Manager, click 'Proceed to Checkout' and you can pay for your orders in a typical e-commerce fashion.

I started the rental process in a JFW Retailer's store. Can I complete it online?


No, not at this time. Any orders started in a JFW Retailer store should be completed by visiting or contacting the store again. Likewise, if you choose to rent online, we ask that you complete the process online.

Can I include my wedding party in the rental process?


Our website offers a convenient tool for managing your formal event, and it's called, appropriately, "Event Manager." Inside, you can save to and view the looks you created in Build a Tux, add members to your event, and assign specific looks to them. Plus, once you've registered your event with us, we'll send email invitations to your event members, so they can start the rental process. They'll have the option to opt in for email and text notifications which will keep them abreast of important dates in the rental process. Event Manager is the go-to place to make sure the ensembles for your formal event are organized and tasks are performed on-time - which gives you peace of mind when planning an event.

I'm a groomsman. How does it work for me?


You'll receive an email invitation from your event organizer once they've completed the registration process. Click through the link on your email to see the styles selected for you to wear. Complete the checkout process as soon as possible by giving us your measurements, shipping, and billing information.

Should I have any concerns about quality when renting online?


Jim's Formal Wear has been in the business of tuxedo rental since 1964 and has serviced over 20 million men with formalwear. That means you benefit from more than fifty years of formalwear expertise! Our rental ensembles are tailored and cared for with the utmost attention to quality and cleanliness. Tuxedos, suits, and accessories are inspected numerous times before they are assembled into your order. Our long-standing reputation depends on the quality of every order we deliver We take that very seriously.


The Basics of Online Rentals

Do I have to have an account set up with you to place an order?


Yes. An account is easy to set up.

How far in advance of my event should I rent my ensemble?


Generally speaking, the best time to place an order is when you realize you are going to need a tux or a suit for an upcoming event. However, if your decision takes a little longer, be sure to place you order at least 4-5 weeks prior to your event to avoid any rush fees and to ensure availability of sizes and styles.

Can I get a fabric swatch before I order?


Yes. Please email our Customer Service Team at support@jimsfw.com with your address and the style and color you'd like to see. We'll get a sample out to you promptly.

Can I rent just a few items from you?


If you are renting online, you must rent at the minimum a coat and a pant. However, we suggest that you rent a complete ensemble for the best value. The rental shirt, vest, tie and basic jewelry are all included in the price of your ensemble. If you want to rent fewer items, such as not renting a coat with your ensemble, you can do so by visiting one of our JFW Retailers' stores. Trust us, the rental of a coat totally completes your ensemble.

Your website tells me I'm too late to place an order online. What do I do?


Don't worry. Simply locate your nearest JFW Retailer and visit their store to place your order. Our in-store rental time frames are more flexible than our online time frames. It's very likely we can still take care of you formalwear order. We will make every effort to meet your needs!


Measurements and Fit

How do my party members and I get measured?


We suggest three options to acquire your measurements. Use the one that works best for you.

  1. You may visit a JFW Retailer or a professional tailor to have your measurements taken. You'll want to use our Measurement Form to make sure you get all of the measurements you need. Print it and take it with you.
  2. You may choose to have a friend help you with your measurements using our online instructions.
  3. If you already know your measurements, you will be asked to enter them during the Check-Out process.

What is the deadline for submitting my measurements?


Measurements must be entered at the time you place your order. We currently ask that all orders are entered at least 4 weeks in advance of your event date. Failure to provide your measurements prior to this deadline will result in rush fees or a cancellation of your order! To make measurement changes after that date, please contact our Customer Service Team at (866) 783-5767.

What sizes do you offer?


We offer both men's and boys' sizes. Reference the sizing information on each specific style for more accurate info, or contact our Customer Service Team with questions.

  • Coats: 3 boys' to 74 long in men's
  • Pant Waist: 18"-71"
  • Shirt Neck: 10"-27"
  • Boys' Shoe Sizes: 7 Toddler to 5 ½ Boys'
  • Men's Shoe Sizes: 6-18 in Medium and Wide widths

Do you rent boys' sizes?


Of course we do! Our boys' sizes start at a size 3 and go up to a size 18.

I don't have a tape measure. Can you send me one?


We can! Simply contact our Customer Service Team at (866) 783-5767, and we will mail one to you.

Do I need to have my measurements in hand before I can place an order?


Yes, you must have your measurements to complete the online check-out process.

Can I make changes to measurements I have submitted already?


Yes. Changes to your measurements may be made online up to 15 days before your event. Contact our Customer Service Team at (866) 783-5767 to make changes to measurements if it's less than 15 days before your event.

Should I have any concerns about fit when renting online?


A computer algorithm and a real person review your submitted measurements for plausibility. If any questions or concerns arise, our Customer Service Team may contact you to review and share suggestions to make sure you receive the best fitting ensemble possible. Your satisfaction is important to us. We will do everything we can to ensure you have a delightful rental experience. Bear in mind, it is very important that the measurements you submit be as accurate as possible.

What happens if my tuxedo doesn't fit?


Call our Customer Service Team at (866) 783-5767 within 24 hours after receiving your ensemble so we may make arrangements to send you a replacement item. Our Customer Service Team is available from 8:30am to 6:00pm Monday through Friday and from 9:00am to 3:00pm on Saturdays (Central Standard Time).


Pricing and Payment

How much does it cost to rent a tuxedo or suit?


Online tuxedo rental packages start as low as $140 with our $40 online discount. Personalizing your ensemble with accessories such as formal shoes, pocket squares, socks, and suspenders will add to the price of your complete ensemble.

We offer additional budget-friendly styles at our local JFW Retailer locations. When renting in-store, you can expect tuxedo rental packages to start as low as $75 with our $40 discount. Prices may vary by location.

How does the Groom's Free Promotion work?


Wedding parties with 5 or more paid ensembles are eligible for the Groom's Free Promotion. All ensembles should include a coat, pant, shirt, tie and vest. The groom will receive a full credit for one complete package rental (coat, pant, shirt, vest, tie, shoes), with a maximum value up to $200. The Accidental Damage Waiver, shipping fees, any retail purchases (socks, suspenders, pocket squares, etc.) and taxes on those retail purchase items are not included. The credit will be issued to the first groom registered for the event when the qualifying number of orders has shipped. The credit will be issued to the credit or debit card the first groom elected to use when placing their order. See our Terms and Conditions for additional information.

When is payment due for an online rental?


For all rental and purchased items, payment is due in full when an order is placed online.

What payment methods do you accept?


We accept MasterCard, Visa, AMEX, and Discover credit or debit cards.

What does my payment cover?


Your payment covers all rental and retail purchase charges, a $5.00 damage waiver per person, a $20.00 shipping charge per person, and any applicable taxes.

May I pay for someone else in my party?


Yes. You may choose to pay for the entire group or for select members of the party during the checkout process.

I'd like to rent my ensemble for an extended time period. Is that available?


We understand that sometimes you may need to receive your ensemble earlier or keep it longer than our normal timelines. We can accommodate extended rental periods for an additional fee. Contact our Customer Service Team at (866) 783-5767 prior to placing your order(s) for pricing and availability information. Be sure to set up the extended rental prior to your event as opposed to just keeping the garment without telling us. Late return fees can add up quickly; the additional rental fee is a less expensive option!

Will I be charged for any replacement items I need?


Your first replacement is covered at no cost to you provided you call us within 24 hours of receiving your order. However, additional fees may be incurred the longer you wait to notify us of any needed replacements. Should you need a second replacement shipment, additional charges may apply. See our Terms and Conditions for additional information.

What if I damage my ensemble while it is in my possession?


The non-refundable $5.00 Accidental Damage Waiver (ADW) fee included in the rental price of your ensemble covers any small stains or minor damage that might occur while the ensemble is in your possession. If the garment is damaged beyond repair, maliciously damaged (like jumping in a pool), or if you fail to return the product due to lost or stolen merchandise, your credit card will be charged for the retail price of the item(s) damaged or not returned. The ADW does not cover any late return charges. See our Terms and Conditions for additional information.


Order Changes and Cancellations

How do I make a change to my order once it has been placed?


Any changes to your order after it has been placed online can be made by calling our Customer Service Team at (866) 783-5767. Additional charges may apply. Please call as soon as you know a change is needed.

How do I cancel an order?


Cancellations can be made by contacting our Customer Service Team at (866) 783-5767. A full refund will be issued if your order is cancelled at least 15 days prior to your event date. Any cancellation made within 15 days but prior to shipment will be subject to a cancellation fee of 50% of the order cost. Any cancellations made after your order has shipped will result in no refund, and the full amount of the order will be charged.


Shipping

Do you ship outside of the contiguous United States?


Currently, no. However, we can ship to any residence, hotel or venue in the contiguous U.S. Ensembles must also be returned from the contiguous U.S.

Do you ship to P.O. Boxes or APO/FPO addresses?


At this time we are unable to ship to P.O. Boxes, APO/FPO, or internationally.

When can I expect to receive my order?


Your order will arrive approximately 5-10 days before your event date. Be sure to provide us with the shipping address where you will be during that time period in the check-out process.

How much do you charge for shipping?


Standard shipping is $20 per order. That covers shipping both ways plus your first replacement order, if necessary.

I'm pressed for time. Can I place a Rush Order?


In most instances, we can accept Rush Orders assuming your requested styles and sizes are available. Please call our Customer Service Team at (866) 783-5767 as soon as possible to place a Rush Order. If your order is placed 14 or less days prior to the event date, you can expect to pay a rush fee of $20-60 plus any expedited shipping costs.

Another option to place a Rush Order is through one of JFW Retailers' stores, since our in-store rental time frames are more flexible than our online time frames.

Can you accommodate a destination wedding?


Yes. Your order will ship to arrive 5-10 days prior to your event. When entering your shipping address during the checkout process, be sure to give us the address where you will be during that time period whether it's your home or the destination city. We can ship anywhere within the contiguous United States. We currently don't ship to Hawaii, Alaska, U.S. territories, or outside the United States. However, give us a call at (866) 783-5767, and we can talk through your specific situation and timing.


Receiving Your Ensemble

What should I do once I receive my order?


You must try-on your ensemble within 24 hours of receiving it. Try-on every item and make sure you are satisfied with the fit and overall look. This is a very important step because your satisfaction matters most to us. We want to deliver the best formalwear experience for you! Contact our Customer Service Team immediately if something isn't right. If you're satisfied with how everything looks, hang up your ensemble until the big day.

What if I can't try-on my ensemble within 24 hours after receiving it?


You run the risk of us not being able to fix any problems with fit or having enough time to send you a replacement before your event. You wouldn't be happy with your rental experience, and we can't have that. Go ahead, try it on now and let's get everything just right...

How will my order arrive?


You'll know the box is from us, our logo is printed really big on the top. We ship all of our online rental ensembles in a high quality corrugated box. The box is sectioned off inside to separate your ensemble from your rented shoes. Your ensemble will be inside a garment bag for protection. Once it arrives, be sure to remove your ensemble from the box and the garment bag. Hang it up to avoid wrinkles. And be sure to keep the box or the enclosed plastic bag to return your ensemble with ease after the event.

An item does not fit or is damaged. What should I do?


Call our Customer Service Team at (866) 783-5767 within 24 hours after receiving your ensemble so we may make arrangements to send you a replacement item. Our Customer Service Team is available from 8:30am to 6:00pm Monday through Friday and from 9:00am to 3:00pm on Saturdays (Central Standard Time).

Do I need to press the tuxedo?


You may see some small wrinkles in your garments after shipment... especially during the warmer months. We suggest removing your ensemble from the garment bags and hanging them in a cool location as soon as they arrive. In most cases, the wrinkles should fall out after a few hours. If you are experiencing major wrinkle issues after hanging the tuxedo for a few hours, you can visit a professional dry cleaner to have the garment steamed.


Returning Your Ensemble

My event is over. How do I re-package my ensemble for shipment back to you?


You have two options to return your ensemble to us. You may re-use the original box your order came in - or - you may return your ensemble in the plastic bag provided. Whichever option you choose, don't forget to attach the pre-paid shipping label to the outside. Return instructions, with illustrations, are included inside your shipment.

How do I return the replacement items that were shipped to me separately?


Include all of the garments, including any replacement items you may have received, in the original shipping box before sending it back to us. The box is designed to hold additional items. Don't worry about stuffing the box full, we'll clean and press everything when it's returned!

Where do I take my ensemble for shipment back to you?


Please return the box or bag to your nearest UPS drop-off location. These locations include any UPS Drop Box, UPS Store® location, UPS Customer Center, UPS Authorized Shipping Outlet, UPS Driver or Staples® location. There is no charge to drop off a prepaid return package. To find a location nearest you, visit this site: https://www.ups.com/dropoff

When am I supposed to return my ensemble?


Please have your ensemble on its way back to us the next business day after your event to avoid late fees.

What if I cannot get my ensemble to a UPS location myself?


Be creative and ask a family member or the best man to gather the ensemble(s) and deliver them to the UPS drop-off location for you. Your Best Man is supposed to do a little work for you anyway!

What if I am late in returning my ensemble?


There is a $20 per day late return fee per order. Your ensemble should be on its way back to us on the first business day after your event. Be sure to use the pre-paid shipping label provided to you, so we can track when the package has been scanned into the UPS system. See our Terms and Conditions for additional information.

If I don't return all the items, what happens?


You will be charged the replacement cost for any missing items. See our Terms and Conditions for additional information.

Are there any items I am entitled to keep?


Absolutely, keep the items you paid to own. These typically include pocket squares, suspenders and socks. And, please... keep your socks!

I lost my return label. How do I get a new one?


Call our Customer Service Team at (866) 783-5767. We'll make arrangements to get you another label.

Do I need to have the tuxedo cleaned before returning it?


Nope! Simply ship all the garments back to us, and we will take care of cleaning them with our environmentally-friendly processes.

I really like my ensemble and would like to buy it and keep it. Is this possible?


Maybe. We may be able to sell you the item(s) you wore or something very similar depending on availability. Give us a call at (866) 783-5767, and we'll talk about it.

I left an item in the pocket of my rental ensemble. What can I do to get it back?


While we are not responsible for any personal property left in a returned rental, call us anyway at (866) 783-5767. We'll see what we can do to locate your item.


Fitting Tips

These are the most helpful fitting tips


Jacket

  • You will know your jacket fits if you can button it comfortably.
  • When not sitting, it is appropriate to keep only the top button buttoned on your jacket, not all of them.
  • There should be no pulling of the fabric on your back between your shoulder blades. The sleeves should fall at the break in your wrist.

Trousers

  • The waist of your trousers can be adjusted up to 3 inches. Open each clamp on the side, adjust the slider, and re-clamp.

Shirt and Jewelry

  • Insert your studs into the shirts button holes from the back and treat the stud as a button.
  • If you are wearing a bow tie, the studs are a must. If you are wearing a Windsor tie, you can leave them in the bag.
  • Cufflinks add the finishing touch to your formal shirt so don't forget to wear them. Pinch each shirt cuff together and insert the cufflink through both holes. Flip the bar. Repeat. If you're more of a visual learner, you can see detailed images elsewhere on our website.

Tie

  • Your tie's band, whether it is a bow tie or a Windsor tie, can be adjusted up to 10 inches to fit your neck perfectly.

Fullback Vest

  • Your fullback vest has an adjustment on the back. Use it to adjust the width of your vest for a flattering, v-shaped appearance.

Additional Fitting Advice may be found within our Tuxedo FAQ section.


Still looking for an answer?


We're here! Give us a buzz at (866) 783-5767.

Our Hours
Monday through Friday: 8:30am - 5:00pm
Saturday: 9:00am - 3:00pm
(Times are Central Standard Time)

Or, send an email to support@jimsfw.com.

Here's one more page to check out; your answer may be here: Terms of Use for Online Rentals.


Last Update: August 29, 2017